Letters Putting patients first

Positive leadership is key

BMJ 2012; 344 doi: https://doi.org/10.1136/bmj.e3080 (Published 22 May 2012) Cite this as: BMJ 2012;344:e3080
  1. Adrian Edwards, general practitioner1
  1. 1Cardiff University, Cardiff CF14 4XN, UK
  1. edwardsag{at}cf.ac.uk

The need to improve quality of care in the NHS is undeniable, but how, and what should efforts to improve be based on?1

Eaton and colleagues simplistically view measurement of patient experience as key, with quality measures in the National Institute for Health and Clinical Excellence’s guidance on patient experience being a good place …

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