Continuity of careBMJ 2011; 342 doi: https://doi.org/10.1136/bmj.d445 (Published 26 January 2011) Cite this as: BMJ 2011;342:d445
- Trisha Greenhalgh, professor of primary healthcare, Barts and the London School of Medicine and Dentistry
I’ve had the same hairdresser for 21 years. She recently took a career break of several months. I forgave her, of course, for having a life event, but what about my hair?
I had already fallen in with the salon’s new system of interdisciplinary care pathways. On my arrival one staff member would check me in, another would wash my hair and get me seated before my hairdresser was summoned, and a fourth came round and offered me tea. I humoured this …