Views & Reviews Starting Out

Why patients should complain

BMJ 2010; 341 doi: (Published 20 October 2010) Cite this as: BMJ 2010;341:c5836
  1. Kinesh Patel, junior doctor, London
  1. kinesh_patel{at}

I’ve started a new job. I’m excited, full of anticipation, and slightly nervous, learning what the consultants are like, where the canteen is, and how to arrange a liver biopsy. Unfortunately what inevitably accompanies this is the inanity of the induction. It’s one of the tribulations of being a junior doctor, moving from hospital to hospital at the whim of the deanery.

Yes: I know it’s a mortal offence to label a blood transfusion sample with a preprinted label (punishable by several gallons of vitriol poured down the telephone from haematology). Yes: …

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