Intended for healthcare professionals


One in seven foundation trusts failed to submit data on complaints

BMJ 2010; 341 doi: (Published 01 September 2010) Cite this as: BMJ 2010;341:c4735
  1. Adrian O’Dowd
  1. 1Margate

    NHS foundation trusts should be forced to submit data on patients’ complaints to the NHS Information Centre, as other trusts have to do, critics have said.

    The call is in response to data published on 25 August by the NHS Information Centre showing that 18 of the 130 foundation trusts did not submit any information on patients’ written complaints because, unlike for traditional NHS trusts, it is not mandatory for them to do so.

    The centre’s new figures show that from 2008-9 to 2009-10 the number of complaints in the NHS rose from 89 139 to 101 077, a 13.4% rise and the biggest since the annual data were first published 12 years ago.

    Katherine Murphy, …

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