Costly referral management centres fail to deliver savings

BMJ 2010; 341 doi: (Published 12 August 2010) Cite this as: BMJ 2010;341:c4351
  1. Oona Mashta
  1. 1London

    NHS referral management centres, set up to manage referrals from GPs to secondary care, which cost millions of pounds, are failing to deliver savings, the health policy think tank the King’s Fund has said.

    In some instances the centres are undermining quality by misdirecting referrals in the absence of full clinical information or by delaying access to a specialist, the research by the King’s Fund found.

    Candace Imison, deputy director of policy at the King’s Fund, said, “We found that the most interventionist management approaches from PCTs [primary care trusts], such as referral management centres, were unlikely …

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