Health service complaint numbers double in a year

BMJ 2010; 341 doi: (Published 15 July 2010) Cite this as: BMJ 2010;341:c3840
  1. Adrian O’Dowd
  1. 1London

    The number of complaints about the health service forwarded to the ombudsman has more than doubled in the past year, according to a report published this week.

    The annual report by the parliamentary and health service ombudsman Ann Abraham details the first year of the new NHS complaints system, which came into being on 1 April 2009.

    Health complaints received by Ms Abraham rose from 6780 in 2008-9 to 14 429 in 2009-10. The ombudsman’s office—which also deals with other complaints unrelated to the health service—received 23 667 complaints overall in 2009-10, a rise of 45% on the previous year.

    The annual report makes it clear that …

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