Intended for healthcare professionals

Views & Reviews From the Frontline

Be wary of patients bearing gifts

BMJ 2010; 340 doi: (Published 14 April 2010) Cite this as: BMJ 2010;340:c1996
  1. Des Spence, general practitioner, Glasgow
  1. destwo{at}

    The NHS has a no fault, open approach to complaints; it is an organisation with “memory.” This, of course, is utter nonsense, and in reality there are witch hunts and ritualistic drownings. Obviously some complaints are justified, while others are wholly unjustified. The NHS struggles to distinguish between the two, because these are the days of health consumerism and patient power. So now doctors run scared of complaints, because they take a professional lifetime to resolve and because, irrespective of the circumstances, …

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