Trusts need to scrutinise GPs’ out of hours services more thoroughly, says watchdog

BMJ 2009; 339 doi: (Published 05 October 2009) Cite this as: BMJ 2009;339:b4075
  1. Zosia Kmietowicz
  1. 1London

    Doctors working for GPs’ out of hours services need to be vetted more thoroughly to ensure that patients are treated safely and effectively, the NHS watchdog has said, after finding that one provider failed to scrutinise closely enough the quality of its care.

    The Care Quality Commission has said that it is not enough for primary care trusts (PCTs) to monitor only the time it takes out of hours service providers to answer calls. They must also look in detail at the quality of clinical decisions, the efficiency of call handling and triage, the number of unfilled shifts, the proportion of shifts covered by non-local doctors, and doctors’ training, to …

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