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The difference between hospitals and bottling factories is sometimes
difficult for the patient to perceive.
To improve quality improvement in bottling factories you need only
improve systems. Hospital systems can also be improved, but improving
health CARE has to take people's feelings into account.
Medical Journalists' Association award winner 2009, 'Nothing Personal
- disturbing undercurrents in cancer care', Radcliffe Publishing Ltd,
allows the reader to feel what a patient feels - intimately - but has
fully referenced discussion sections looking at what needed to change.
'Seeing the person in the patient' is essential if healthcare quality is
to improve in patients' eyes.
Author of 'Nothing Personal - disturbing undercurrents in cancer care'.