Intended for healthcare professionals

Letters Choose and book update

Patients’ attendance at clinics is worse with choose and book

BMJ 2009; 338 doi: (Published 02 February 2009) Cite this as: BMJ 2009;338:b396
  1. Prince Cheriyan Modayil, specialist registrar1,
  2. Rachael Hornigold, specialist registrar1,
  3. Raad John Glore, specialist registrar1,
  4. David A Bowdler, consultant1
  1. 1Department of Ear, Nose, and Throat Surgery, University Hospital Lewisham, London SE13 6UF
  1. princemodayil2000{at}

    In 2006 Wood described how the choose and book appointment system had been imposed with detrimental effects.1 It was intended to improve attendance at clinics, patients choosing the hospital and …

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