The appointment questBMJ 2009; 338 doi: https://doi.org/10.1136/bmj.b1535 (Published 15 April 2009) Cite this as: BMJ 2009;338:b1535
- Kinesh Patel, junior doctor, London
My fiancée has a mole. A small mole, on her left leg. Better get this checked out, she thought. So, she went to her GP, who thought it warranted a specialist opinion. So far, so good.
The next contact she had with the NHS was a letter from the Choose and Book service. This was not asking her where and when she would like to be seen, as you might expect it would. Instead, the letter admonished her for not having attended her outpatient appointment, …