System allows patients to complain about NHS and seek compensation at the same timeBMJ 2009; 338 doi: https://doi.org/10.1136/bmj.b1301 (Published 27 March 2009) Cite this as: BMJ 2009;338:b1301
- Clare Dyer
A NHS complaints system for England, which comes into operation on 1 April, will allow patients for the first time to pursue a complaint about their treatment while also taking legal action for compensation.
Under the old system, patients who had started or intended to launch an action for damages for clinical negligence were barred from using the complaints process.
The lifting of the bar follows years of campaigning by the patients’ charity Action against Medical Accidents. Peter Walsh, its chief executive, said, “We are grateful to the Department of …