Care in hospitals often lacks compassion, says report

BMJ 2008; 337 doi: (Published 03 December 2008) Cite this as: BMJ 2008;337:a2821
  1. Zosia Kmietowicz
  1. 1London

    The quality of care in hospitals around the country is patchy, and staff often fail to provide the compassionate care that patients seek, says a report from a health policy think tank.

    The report from the Point of Care programme of the King’s Fund found that although surveys of patients show high levels of satisfaction with hospital care, more detailed studies that include patients’ own stories show that the quality of care varies and that staff members often fail to see the person in the patient. The charity set up the Point of Care programme to improve the experience of care in hospitals for patients and their …

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