One in seven people in England can’t get GP appointment within two days, survey shows

BMJ 2008; 337 doi: (Published 01 August 2008) Cite this as: BMJ 2008;337:a1117
  1. Roger Dobson
  1. 1Abergavenny

    Nearly one in seven people in England cannot get an appointment with a GP within the current target of two working days, although most are satisfied with their care when they do get a consultation, a new survey has found.

    The national survey of 69 000 people by the Healthcare Commission also showed that a quarter were unable to book an appointment three or more days in advance and that there were wide geographical variations in this proportion.

    More patients than in previous such surveys are completely satisfied with the care they get in general practices and health centres, with high proportions saying that they are treated with dignity and listened to carefully. But the survey also shows that patients continue to have concerns about practices’ opening hours, difficulties in booking appointments in advance, and problems in contacting practices by telephone.

    “People clearly do want to be able to see a GP more easily and …

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