Intended for healthcare professionals


Patients' views on access will affect GPs' pay

BMJ 2006; 333 doi: (Published 30 November 2006) Cite this as: BMJ 2006;333:1137
  1. Zosia Kmietowicz
  1. 1London

GPs' surgeries could lose an average of £8000 (€12 000; $16 000) in incentive payments next year if a survey of their patients finds that patients are not satisfied with the opening hours being offered or that they cannot see a doctor within two days of requesting an appointment.

The survey of GPs' patients—entitled Your Doctors, Your Experience, Your Say—is part of the biggest ever survey of NHS services. Posters advertising the survey are to be put up in surgeries in the next few weeks.

Five million patients selected at random will be asked to complete a postal questionnaire in January next year about how easy it is for them to see their GP. The results of the survey will be available by late May 2007. Practices that meet standards set out in the Improved Access Scheme, …

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