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A first class service

BMJ 2005; 331 doi: (Published 28 July 2005) Cite this as: BMJ 2005;331:299
  1. Trisha Greenhalgh, professor of primary health care
  1. University College London

    Twenty four hours ago, one of my relatives sustained some nasty injuries. You will at some stage have experienced a comparable sequence of events. An unremarkable work day, shattered by a phone call you will remember for the rest of your life. You make the most of the clear headed minutes before shock sets in to cancel meetings and negotiate cross cover. You drive dry throated down an interminable motorway, musing on unknowns and unknowables. How much pain? How …

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