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Life can be busy, with college meetings and publication deadlines.
Take some time out to come on a short journey with me. You'll remember it
when you get here, the hustle and bustle of the practice.
Spend a few hours in your reception. Listen to the echoes of "is it
urgent for today", "sorry, that's the soonest for any doctor". Then,
imagine releasing your staff from this dissatisfying fruitless grind, and
empowering them to become productive healthcare workers. The peace
dividend is real, and substantial when managing staff becomes less like a
Gulf War campaign and more like conducting an orchestra.
Advanced Access is an evolutionary experience producing a revolution
in attitude. It's not about spoiling patients with quick fix solutions.
It's about a business-like, analytical approach to drive up quality and
efficiency. It releases time for longer consultations, and can make
partners once more available for their personal list of patients, when
they have been separated from them for years.
And it's not about sub-contracting out to the PCO, or making every
patient phone simultaneously each morning for the doctor of the day. It's
not about one minute consultations or over-the-phone antibiotics. Success
depends on applying sound principals firmly based in quality, and not
tolerating obstruction. Comment from outwith this process seldom seems to
contribute usefully, and unfortunately, risks intimidating struggling
practices from participating.
College Representatives know little about Advanced Access
Life can be busy, with college meetings and publication deadlines.
Take some time out to come on a short journey with me. You'll remember it
when you get here, the hustle and bustle of the practice.
Spend a few hours in your reception. Listen to the echoes of "is it
urgent for today", "sorry, that's the soonest for any doctor". Then,
imagine releasing your staff from this dissatisfying fruitless grind, and
empowering them to become productive healthcare workers. The peace
dividend is real, and substantial when managing staff becomes less like a
Gulf War campaign and more like conducting an orchestra.
Advanced Access is an evolutionary experience producing a revolution
in attitude. It's not about spoiling patients with quick fix solutions.
It's about a business-like, analytical approach to drive up quality and
efficiency. It releases time for longer consultations, and can make
partners once more available for their personal list of patients, when
they have been separated from them for years.
And it's not about sub-contracting out to the PCO, or making every
patient phone simultaneously each morning for the doctor of the day. It's
not about one minute consultations or over-the-phone antibiotics. Success
depends on applying sound principals firmly based in quality, and not
tolerating obstruction. Comment from outwith this process seldom seems to
contribute usefully, and unfortunately, risks intimidating struggling
practices from participating.
Competing interests:
None declared
Competing interests: No competing interests