NHS should be less paternalistic, conference is urgedBMJ 2003; 326 doi: https://doi.org/10.1136/bmj.326.7390.618/c (Published 22 March 2003) Cite this as: BMJ 2003;326:618
- Sarah Macdonald
“The NHS needs to be less paternalistic and should inform patients to help them make joint decisions,” according to Mr Harry Cayton, the Department of Health's director for patient experience and public involvement.
Speaking at the first national conference on clinical governance, “Improving Patients' Experience,” held in London last week, he called for patients' views to be used as a resource. “If we take on the views of the public and patients,” he said, “it is important that we are ready to be surprised, and there is no point in being surprised if we don't act …