Patient complaints procedure uncertain as health councils abolishedBMJ 2003; 326 doi: https://doi.org/10.1136/bmj.326.7384.302 (Published 08 February 2003) Cite this as: BMJ 2003;326:302
- Lynn Eaton
English community health councils, which have for the past 28 years been the voice of NHS consumers and have helped patients to makes complaints, are to be abolished from 1 September, the government has finally announced.
Their future had been uncertain for some time, but the latest announcement of the formal abolition date was described as the “worst possible news” by the director of the Association of Community Health Councils in England and Wales, Malcolm Alexander.
He argues that the new system of 571 patient forums to replace the 184 community health councils will be seriously underfunded and that …