Telephone consultations may not save time

BMJ 2002; 325 doi: https://doi.org/10.1136/bmj.325.7374.1242 (Published 23 November 2002) Cite this as: BMJ 2002;325:1242
  1. Brian H McKinstry, senior researcher (brian.mckinstry@ed.ac.uk)
  1. Department of Community Health Sciences, University of Edinburgh, Edinburgh EH8 9ER

    EDITOR—Oldham describes how telephone consultation has apparently reduced the need for face to face consultations for patients requesting same day appointments in general practice.1 But on the basis of his own figures (if as I assume all such requests were triaged), almost half of those spoken to on the telephone …

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