An anatomy of errors

BMJ 2002; 325 doi: (Published 19 October 2002) Cite this as: BMJ 2002;325:880
  1. Brendan Jacobs, retired general practitioner
  1. Nottingham

    He came in calmly (and went out in a huff).

    I had my nose in his medical notes (first error). I did not look up as he opened the door, a missed opportunity to notice the expression on his face, the way he walked, etc (second error), or to give a welcoming smile. He told me that he had a chronic pain in his back. I told him to hurry up and take his clothes off down to his waist and get on the couch so that I could examine him (three errors in under 60 …

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