Facilitators and guidelines

She beamed at us enthusiastically across the table. My partners had not yet settled and the room was restless with the Monday lunchtime tension born of expectant patients and inadequate resources.

“I'm your new dementia facilitator,” she said. “I'm developing some new guidelines for you.” She paused dramatically. “And a toolkit.” I imagined some sort of adjustable wrench that would fix dementia. “And the audit?” one of my partners asked. “Is coming later,” our facilitator assured us earnestly. …