The TrustBMJ 2002; 324 doi: https://doi.org/10.1136/bmj.324.7331.244 (Published 26 January 2002) Cite this as: BMJ 2002;324:244
- Hilary Scott, deputy health service ombudsman
Channel 4, Wednesdays at 9 pm, 16 January to 14 February
This five part documentary observes the parallel lives of NHS staff and the people they care for during several weeks last year at Queen's Medical Centre, Nottingham. In the intensive care unit, on the admissions ward, in the children's unit, and at the end of life, complete strangers make the best relationships they can in difficult circumstances.
People who investigate complaints about health services will probably find the third programme, “System Error” (30 January), like a moving-picture version of their jobs. It covers the way that Queen's responded to two serious matters: the death of Wayne Jowett, following intrathecal rather than intravenous administration of vincristine; and the recognition that Queen's had stored a large number of human organs and other tissue, after death. It tells the stories from both …