NHS Direct

BMJ 2001; 322 doi: https://doi.org/10.1136/bmj.322.7279.175 (Published 20 January 2001) Cite this as: BMJ 2001;322:175

NHS Direct is a learning organisation

  1. Mike Sadler (mikesa@medix-uk.com), medical director,
  2. Mike Vaughan, national clinical adviser
  1. Hampshire NHS Direct, Winchester SO22 5DH
  2. NHS Direct Central Project Team, NHS Executive, Quarry House, Leeds LS2 7UE
  3. Royal Liverpool University Hospital, Liverpool L69 3GA
  4. West Midlands Centre for Adverse Drug Reaction Reporting, City Hospital NHS Trust, Birmingham B18 7QH

    EDITOR—Farrer et al report a case of a 6 month old boy whose mother had rung NHS Direct and who was subsequently admitted with diabetic ketoacidosis.1 We cannot comment on this specific case without access to the caller records, but we are perturbed by the suggestion that attempts to give feedback to NHS Direct were frustrated.

    The service welcomes and encourages feedback from callers and clinicians. All general practitioners have been issued with specific feedback forms, which can be made available to other clinicians. More importantly, each site has a medical and a nurse director with key responsibilities for clinical governance, as well as a clinical advisory group of local clinicians. We invite any clinician who has reservations about the handling of a particular case to ring the medical or nurse director of their local site to report their reservations.

    NHS Direct …

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