How the NHS can improve safety and learningBMJ 2000; 320 doi: https://doi.org/10.1136/bmj.320.7251.1683 (Published 24 June 2000) Cite this as: BMJ 2000;320:1683
All rapid responses
A LAYER OF SAFETY NET
In view of the damage caused on occasions by healthcare professionals
both to themselves and others for whatever the reason, is it not now worth
considering the creation of a new position at PCG/PCT level, that of
counsellor/mediator to the healthcare professionals working within the
afore mentioned compartment
If concern arises regarding the behaviour or integrity of a colleague
it may be unclear to some, who of influence, integrity and appointment can
be approached to air and discuss this concern.
This proposed role of counsellor/mediator could for instance be
accepted by a GP practising within the PCG/PCT who perhaps has some
specialisation in counselling. He/She would have a professional
responsibility to his/her client (including client confidentiality) and
would function as a counsellor and facilitator of communication within the
PCG/PCT (through mediation when appropriate) with the aim of promoting the
well being of the healthcare professionals in the PCG/PCT to whom he/she
has made his/her self known.
This should help promote the highest standard of care on offer at all
times to the population served by the PCG/PCT .
Such an appointment would function within and between professions as
a layer of safety net which could prevent future tragedy occurring.
Competing interests: No competing interests