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Patients will challenge doctors more, says study

BMJ 2000; 320 doi: (Published 10 June 2000) Cite this as: BMJ 2000;320:1562
  1. Roger Dobson
  1. Abergavenny

    The rise of consumerism in health care has brought a decline in deference, as patients are less willing to trust the opinion of doctors and managers, according to a report based on a study of a series of cases involving disputes over care. Health authorities and primary care groups must expect that their decisions will be increasingly challenged in future and will need to develop efficient decision-making processes to maintain confidence and sustain patient trust, says the report.

    The study was co-authored by Professor Chris Ham, director of the health services management centre at Birmingham University, who is currently on secondment to the Department of Health on health …

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