The wrong notes

Our first visit to the antenatal clinic was an example of the poor quality service that you hear people complain about frequently in their dealings with the NHS: a 45 minute wait to be seen; being told by the antenatal receptionist to go to the ultrasound reception desk and vice versa. My wife went to the lavatory after the scan and was then asked for a sample of urine; we saw three members of staff who did not wear badges, did …