Intended for healthcare professionals


Responses of consecutive patients to reassurance after gastroscopy: results of self administered questionnaire survey

BMJ 1997; 315 doi: (Published 06 September 1997) Cite this as: BMJ 1997;315:572
  1. M P Lucock, consultant clinical psychologista,
  2. S Morley, professor of clinical psychology (s.j.morley{at},
  3. C White, consultant physician in general medicine and endocrinologyc,
  4. M D Peake, consultant physician in general and respiratory medicined
  1. a Department of Clinical Psychology, Pontefract General Infirmary, Pontefract WF8 1PL
  2. b Division of Psychiatry and Behavioural Sciences, School of Medicine, University of Leeds, Leeds LS2 9JT
  3. c Pontefract General Infirmary
  4. d Chest Unit, Pontefract General Infirmary
  1. Correspondence to: Professor Morley
  • Accepted 21 May 1997


Objective: To study the time course and prediction of responses to reassurance after gastroscopy showing no serious illness.

Design: Selection of consecutive patients were assessed before gastroscopy, immediately after reassurance, and at follow up at 24 hours, 1 week, 1 month, and 1 year. Responses of subgroups of patients identified as high, medium, and low health anxiety by the health anxiety questionnaire were analysed.

Setting: Endoscopy clinic in a general hospital.

Intervention: Oral reassurance that there was “nothing seriously wrong.”

Subjects: One consultant physician and 60 patients aged 18-74 referred for gastroscopy.

Main outcome measures: Physician's and patients' ratings of the extent of the reassurance and patients' ratings of their anxiety about their health and of their illness belief.

Results: There was good agreement between the patients and the physician about whether reassurance had been given. Health anxiety and illness belief decreased markedly after reassurance. Patients with high health anxiety showed a significant resurgence in their worry and illness belief at 24 hours and 1 week, and these levels were maintained at 1 month and 1 year later. Patients with medium levels of health anxiety showed a reduction in worry and illness belief after reassurance, and this was generally maintained during follow up. Patients with low health anxiety maintained low levels of health worry and illness belief throughout the study. Partial correlation analyses showed that the levels of worry and illness belief after reassurance were predicted by the health anxiety questionnaire. This measure also had predictive value beyond that of a measure of general anxiety.

Conclusions: Medical reassurance results in a reduction of worry about health and of illness belief, but this may be very short term. Measurable individual differences in health anxiety can be used to predict the response to reassurance.

Key messages

  • Reassuring a patient that he or she has no serious illness is a common psychological intervention

  • Patients who have had gastroscopy showing no serious illness experience an immediate reduction in concern after reassurance

  • Some patients with high levels of anxiety about their health (measured by the health anxiety questionnaire) experience a resurgence of their health concerns within 24 hours of reassurance and may still be concerned a year later

  • The health anxiety questionnaire predicts long term response to reassurance independently of a general measure of anxiety

  • Reassurance should be structured to accommodate individual differences in anxiety about health


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