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NHS repeats its mistakes

BMJ 1996; 312 doi: (Published 18 May 1996) Cite this as: BMJ 1996;312:1247

The NHS has shown “no obvious improvement” in its shortcomings over the past 20 years, says the latest report from the parliamentary select committee that shadows the ombudsman. The report criticises the repetition of failings year after year—especially in matters of handling patients' complaints, managing records, and dealing with bereavement. …

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