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Telephone interpreting service is available

BMJ 1996; 312 doi: (Published 06 January 1996) Cite this as: BMJ 1996;312:53
  1. Tom Pointon
  1. Managing director Language Line, London E2 9PF

    EDITOR,—I am surprised that Michael Phelan and Sue Parkman's article on working with an interpreter1 does not mention telephone interpreting: a unique service was pioneered in Britain by Language Line in 1990. After a trial at the Royal London Hospital, Language Line's telephone interpreting service is now used daily in 15% of NHS trusts nationwide, including major teaching hospitals such as King's College Hospital as well as specialist centres such as Great Ormond Street Hospital. Health care providers using …

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