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Consultants' response to clinical complaints

BMJ 1995; 310 doi: (Published 06 May 1995) Cite this as: BMJ 1995;310:1200
  1. Linda Mulcahy,
  2. Marie Selwood
  1. Senior research fellow Research fellow South Bank University, London SE1 0AA

    EDITOR,—Nicholas Summerton reports a questionnaire survey of general practitioners to investigate their defensive medical practices.1 We recently completed a similar study for Oxford Regional Health Authority, which examined the impact of clinical complaints on hospital consultants. The views of all 848 consultants in the region were surveyed, and replies were received from 443 (52%), 246 of whom had received at least one complaint.

    A major finding was that much activity in response …

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