Authors' reply

BMJ 1995; 310 doi: https://doi.org/10.1136/bmj.310.6984.939 (Published 08 April 1995) Cite this as: BMJ 1995;310:939
  1. Stephen Bruster,
  2. Brian Jarman,
  3. Nick Bosanquet,
  4. Bob Erens
  1. Research assistant Professor of primary health care Professor of health policy Department of General Practice, St Mary's Hospital Medical School, Lisson Grove Health Centre, London NW8 8EG
  2. Research director Social and Community Planning Research, London EC1V 0AX

    EDITOR,—Pandora Pound and Shah Ebrahim suggest that patients are asked about their satisfaction in order to achieve greater responsiveness to their needs. One of the outcomes of our survey was that asking about satisfaction produces little useful information. Asking about patients' experiences, however, can help to improve standards of care. In our paper the results of the questions concerning satisfaction were shown simply to illustrate that answers to these types of questions are positive …

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