National survey of hospital patients

BMJ 1995; 310 doi: https://doi.org/10.1136/bmj.310.6984.938d (Published 08 April 1995) Cite this as: BMJ 1995;310:938

Has a management dominated agenda

  1. Pandora Pound,
  2. Shah Ebrahim
  1. Research sociologist Professor of clinical epidemiology Department of Public Health, Division of Population and Health Care Sciences, Royal Free Hospital School of Medicine, London NW3 2PF

    EDITOR,—We ask patients about their satisfaction with health services in order to achieve greater responsiveness to their needs and thereby improve standards of care. Stephen Bruster and colleagues seem to have taken a limited view of the value of seeking patients' views.1 Their focus on standards set out in the patient's charter and national charter inevitably leads to a management dominated agenda in the formulation of the questions. The investigators provide no evidence that standards …

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