Follow up by telephone

BMJ 1995; 310 doi: https://doi.org/10.1136/bmj.310.6981.737b (Published 18 March 1995) Cite this as: BMJ 1995;310:737

Genitourinary medicine clinic gives results by telephone

  1. A J Robinson,
  2. C Shergold,
  3. E Allason-Jones,
  4. P French
  1. Consultant Information manager Clinical director Consultant Department of Genitourinary Medicine/HIV/AIDS, Mortimer Market Centre, London WC1E 6AU

    EDITOR,—Jammi Nagaraj Rao discusses using the telephone to follow up patients.1 Genitourinary medicine clinics provide open access. So that we can provide the necessary appointments for patients with problems suggesting a sexually transmitted disease within an acceptable time limit,2 giving patients the results of laboratory tests by telephone is an essential part of the service.

    In our clinic from September to November 1994 there were 1385 telephone follow up calls, which accounted for 13.2% (1385/10 528) of “attendances.” Doctors select patients …

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