Problems with Patients: Managing Complicated Transactions

Kingsley Norton, Sam Smith, Cambridge University Press, pounds sterling14.95, pp 174, ISBN 0 5214 3628 1

In Problems with Patients Kingsley Norton (a consultant psychotherapist) and Sam Smith (a general practitioner in Warrington) have produced an important and timely contribution to the literature of general practice. Important because the ability to emerge unscathed or even satisfied from encounters with a small but familiar coterie of heartsink or “fist-clench” patients is the holy grail every general practitioner longs to lay hands on. Timely because it seems (to me at least) …