Ambulances and management

BMJ 1995; 310 doi: (Published 21 January 1995) Cite this as: BMJ 1995;310:150

Any general practitioner who does night calls will sympathise with the ambulance staff quoted in last week's report on the London Ambulance Service (see p 147). Among the “inappropriate” emergency calls ambulance crews responded to were someone with an eyelash in his eye, a woman (described as a model) with a broken fingernail, and a man with a stubbed toe.

The inappropriate calls—and, probably more importantly, the lack of a means of assessing requests for emergency ambulances—are just one of the factors that emerged in the report as a cause of the poor service that the London Ambulance Service currently offers the capital's citizens. This is not the first report on failures in London's …

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