Informal complaints procedure in general practice

BMJ 1994; 309 doi: https://doi.org/10.1136/bmj.309.6952.478b (Published 13 August 1994) Cite this as: BMJ 1994;309:478
  1. P K Schutte
  1. Medical Defence Union, London W1N 2EA.

    EDITOR, - P C Pietroni and S de Uray-Ura describe an important development in general practice - namely, an informal complaints procedure.1 Their experience shows that a need for a practice based complaints procedure exists and that a viable protocol can be devised. Their use of the procedure for complaints by staff as well as complaints by patients …

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