Letters
Waiting times and the patient's charter
BMJ 1994; 308 doi: https://doi.org/10.1136/bmj.308.6945.1717b (Published 25 June 1994) Cite this as: BMJ 1994;308:1717
- A M Ansons,
- J L Noble,
- N P Jones,
- E P O'Donoghue,
- B Leatherbarrow,
- A E A Ridgway,
- K B Mills,
- A B Tullo,
- D McLeod,
- G S Turner
- Royal Eye Hospital, Manchester M13 9WH.
EDITOR, - Surely no one feels that seeing 90% of outpatients within 30 minutes of their appointment time is an unreasonable objective. However, to impose this particular standard in the patient's charter now will almost certainly lead to consequences which are against patients' interests in the short and intermediate term at this hospital.
In 1989, when norms were set, we were already trying to cope with a patient population close to double that recommended …
Log in
Log in using your username and password
Log in through your institution
Subscribe from £173 *
Subscribe and get access to all BMJ articles, and much more.
* For online subscription
Access this article for 1 day for:
£38 / $45 / €42 (excludes VAT)
You can download a PDF version for your personal record.