Intended for healthcare professionals


Complaints proposals for NHS welcomed

BMJ 1994; 308 doi: (Published 21 May 1994) Cite this as: BMJ 1994;308:1322
  1. J Warden

    A new and simpler complaints procedure for the NHS produced by a review committee has been welcomed by the health professions and by patients' organisations in Britain (see also editorial on p 1315). The health secretary, Virginia Bottomley, said that she accepts the broad thrust of the report, Being Heard; she has begun a three month consultation period before introducing legislation.

    The proposals would mean that all complaints would be handled under a common system, with no distinction between clinical and non-clinical complaints or between family practice and hospitals. The same procedures would apply to all parts of the health …

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