As a result of Bolton NHS Foundation Trust's partnership with Bolton CCG, to whom we provide extensive IT services, an exciting opportunity has arisen for a dynamic business focussed individual who is keen to be at the forefront of digital innovation within General Practice. You will be part of a dedicated, hardworking team delivering digital innovation and business process optimisation to all Bolton GPs.

Previous applicants need not apply.

Main duties of the job

Based at the Royal Bolton Hospital site and travelling to customer sites as necessary, you will provide services to 1,500 GP users across 49 practices in a fast-paced, exciting and challenging environment. You will support practices with the effective use of their clinical and national NHS systems.

You will support the long term strategic objectives of the CCG to ensure that the benefits of effectively utilising digital technology in General Practice are maximised. You will also work closely with the CCG and General Practice to identify key areas of improvement; creating bespoke practice development plans and where necessary delivering training, user groups and workshops.

This role requires a proactive individual who:

• has excellent stakeholder engagement skills
• is able to operate autonomously whilst working closely with CCG leads
• has a sound understanding of General Practice business processes and practices
• appreciates the challenges faced by General Practice in utilising and optimising their existing systems in a demanding clinical setting

About us

Bolton NHS Foundation Trust provides services across the North West of the Greater Manchester area ranging from hospital services in Bolton to community services across Bolton, Salford, Ashton, Leigh and Wigan. We are a progressive and expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. We have an overall CQC rating of good with some key areas of outstanding practice and an outstanding rating for being well led at every level.

Job description
Job responsibilities

Project Management

• Communicate clearly and concisely, particularly when discussing technical issues with non-technical staff
• Assist in change management resulting from various projects
• Put in place effective arrangements to support the transition from the GP IT Services Migration Project to business as usual arrangement

Communication

• Establish and manage effective communication on all aspects of client IT support between other IM&T functions and the wider business
• Communicate complex communications initiatives to large groups of staff within IM&T and also to CCG and GP customers outside of the department
• Undertake negotiations with suppliers around complex solution requirements and be able to translate this in customer/user terms of understanding
• Undertake verbal and written communications, demonstrations with customers and suppliers
• Negotiate with clinicians and managers
• Handle complex, sensitive and contentious issues with stakeholders and suppliers
• Handle complex and multi-stranded communications

Person Specification
Qualifications
Essential

• Educated to degree level or equivalent experience.
• Specialist experience of signification knowledge of health care systems and complexities.
• Evidence of continuing professional development
• Full driving licence

Desirable

• PRINCE2, Agile or Project Management Experience
• Microsoft Office Specialist Certification.
• Knowledge & experience of the GP Operating Model & GP IT Addendum

EXPERIENCE
Essential

• Demonstrable understanding of current initiatives in the field of health informatics.
• Experience of effective information management, analysis and interpretation.
• Experience in using standard software packages (e.g. MS Office).
• Experience in training and supporting staff.
• Experience in system configuration.
• Experience in troubleshooting IT issues.

Desirable

• Experience in troubleshooting IT issues.
• Experience in producing advanced reports using Excel.
• Business change experience.
• Project management experience.

SKILLS
Essential

• High degree of interpersonal skills with the ability to influence and negotiate with a wide variety of people within and outside the organisation.
• Excellent communication skills.
• Ability to establish and maintain effective multi-professional and multi-agency working relationships
• High aptitude to learn new systems and software
• Fast learner.
• High level attention to detail.
• Advanced Microsoft Office skills, particularly in Excel.
• Good presentation skills in order to communicate effectively with a wide range of people at all levels both verbally and in writing.
• Ability to work as part of a team.
• Ability to work autonomously.
• Well motivated and enthusiastic
• Ability to prioritise workload.
• Ability to meet tight deadlines.
• Organisational and time management skills.
• Actively seeks to develop their own knowledge, skills and ability.

Desirable

• Ability to co-ordinate projects.
• Facilitation skills.

KNOWLEDGE
Essential

• High level of computer literacy.
• Knowledge of NHS ways of working
• Knowledge of current NHS Information Technology issues, standards and procedures.
• Governance and confidentiality within the NHS.
• Understanding of maintaining the security and integrity of IT systems.

Desirable

• Detailed knowledge of EMIS Web.
• IT interoperability systems.
• Knowledge of GP practices including their clinical IT systems.

BMJ Ref: BMJ-109284/241-80CD-23