It's time to say sorry

In this weeks podcast BMJ features editor Rebecca Coombes reports from Risky Business, the patient safety conference held in London last week. She talks to Loretta Evans, a mother who lost her son because of medical negligence, and about her fight to receive an apology from the hospital. Dr Liliane Field, medicolegal adviser at the Medical Protection Society, talks about the importance of a genuine apology, and what doctors should do if they feel prevented from doing so.
See also:
News - Death of teenager from a drug error a decade ago has made UK a leader in safety
Responding to patient safety incidents – lessons from a South African hotel chain

Demo video

Audio chapters:

Loretta Evans: 0:12

Liliane Field: 7:38