Table 6

 Between group differences in patient satisfaction at six week and six month follow-up

Satisfaction (% of maximum score* (mean (SD)), sample size)Regression analysis†
Usual carePhysioDirectArm difference (95% CI)P
Satisfaction with physiotherapy consultation
 6 weeks82.5 (17.6), 37877.6 (18.7), 890−4.9 (−7.1 to −2.7)<0.001
 6 months79.2 (19.2), 36875.7 (20.1), 750−3.4 (−5.9 to 0.97)0.005
Satisfaction with access to physiotherapy
 6 weeks71.4 (21.1), 38170.6 (22.3), 869−0.8 (−3.4 to 1.7)0.502
 6 months69.1 (20.8), 36769.2 (22.0), 7400.1 (−2.7 to 2.8)0.960
Overall satisfaction with service
 6 weeks83.7 (25.2), 38377.3 (27.4), 885−6.5 (−9.6 to −3.4)<0.001
 6 months79.7 (26.5), 36775.9 (28.3), 739−3.8 (−7.3 to −0.3)0.031

*Higher scores indicate greater satisfaction.

†Adjusting for baseline outcome, age, sex, referral problem, and primary care trust.