Letters Telephone first consultations in primary care

Telephone triage could further stress primary care

BMJ 2017; 359 doi: https://doi.org/10.1136/bmj.j4902 (Published 30 October 2017) Cite this as: BMJ 2017;359:j4902
  1. Cathy J Welch, GP
  1. Arran Medical Group, Isle of Arran KA27 8NS, UK
  1. cwelch{at}nhs.net

Telephone triage might seem an attractive way to ensure that valuable clinic time is prioritised for those who need face to face discussions and examinations and to enable more patient contacts in the limited time available.12 But expanding numbers of patient contacts …

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