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An "IT glitch" preventing doctors from working is a serious untoward incident, risks patient safety and would be expected to be declared and rectified within days, yet it appears to have continued for a year.
Had an NHS body been responsible for this, NHSE, NHSI, CQC and the Daily Slates would no doubt have had a bellicose field day.
We are rather short of doctors in the NHS, especially GPs, so all the more pressing. What is it about Capita that allows them to lose 700,000 pieces of live patient data, fail to pay into/update NHSPA pensions, mishandle patient registration and transfers and to prevent doctors from working - with no fine, contract withdrawal or court case ensuing?
I believe that affected individuals would be entitled to sue Capita, perhaps as a class action, for loss of earnings. Is there not also a law which makes it an offence to impede a doctor from practising their profession?
NHSE should have taken away Capita's contract some time ago and it's becoming obvious why they haven't. I think the BMA need to step up here; this appears to be a rogue company whose systemic incompetence/negligence has not been made accountable to anyone. At least, some significant legal redress should be forthcoming.