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Concerns about NHS treatment of older people are often unreported, survey finds

BMJ 2017; 358 doi: https://doi.org/10.1136/bmj.j3934 (Published 17 August 2017) Cite this as: BMJ 2017;358:j3934
  1. Gareth Iacobucci
  1. The BMJ

Concerns about the treatment of older people by the NHS are often unreported, research has suggested.1

A survey by the social networking website Gransnet and the parliamentary and health service ombudsman found that only 58% of people who were concerned about the treatment of their older relative had complained to the NHS. The ombudsman said that the findings were “deeply concerning” and said it was vital that older people and their families felt able to complain about poor care or treatment in hospital.

The poll sought views from over 600 Gransnet members who had had an older relative spend …

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