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Unsustainable pressure on GPs has led to dip in patient satisfaction, says BMA

BMJ 2017; 358 doi: https://doi.org/10.1136/bmj.j3316 (Published 07 July 2017) Cite this as: BMJ 2017;358:j3316
  1. Abi Rimmer
  1. BMJ Careers
  1. arimmer{at}bmj.com

Unsustainable pressure on GP services and increasing GP workloads have led to a decrease in patient satisfaction with the service, the BMA has said.

The latest figures from NHS England’s GP patient survey showed a slight decline in the proportion of patients who rated their overall experience of their GP surgery as good, down from 85.7% in 2016 to 84.8% in 2017.1 The survey received responses from 808 332 patients after 2 157 769 questionnaires were sent out nationally, a response rate of 37.5%.

It found that the proportion …

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