Trusts boost ratings by engaging staff and including clinicians in managementBMJ 2017; 357 doi: https://doi.org/10.1136/bmj.j2921 (Published 15 June 2017) Cite this as: BMJ 2017;357:j2921
- Adrian O’Dowd
Trusts that have managed to improve their bad ratings from the Care Quality Commission (CQC) have done so by better engagement with staff and ensuring that clinicians are more involved in organising and managing care, claims a new report.1
A CQC report published on 14 June details case studies from eight NHS trusts around England and looks at how they significantly improved quality of care and their CQC rating.
The report is based on interviews with staff, patients, and patient groups. All steps towards improvement by the trusts involved reviewing the organisation’s culture and tackling any “disconnect” between clinicians and managers, between medical and nursing teams, or between different hospitals at …