Focus on what went wrong, not who might be blamedBMJ 2016; 355 doi: https://doi.org/10.1136/bmj.i5859 (Published 08 November 2016) Cite this as: BMJ 2016;355:i5859
- Bill Kirkup, former chair
- Morecambe Bay Investigation, Gateshead, UK
Oliver makes excellent points about NHS complaint handling.1 We are caught in a lock that is hard to break.
On one hand, in investigations that I have done, those who had suffered harm understood that healthcare is complex, risky, and demanding and that things go wrong sometimes. They didn’t blame clinicians for …