Letters Scrutiny of general practice

Care Quality Commission does not take into account what really matters to patients

BMJ 2016; 353 doi: https://doi.org/10.1136/bmj.i2872 (Published 24 May 2016) Cite this as: BMJ 2016;353:i2872
  1. Hendrik J Beerstecher, general practitioner principal
  1. 111 Canterbury Road, Sittingbourne ME10 4JA, UK
  1. hendrick.beerstecher{at}nhs.net

McCarthy’s list of “qualities” that the Care Quality Commission (CQC) takes into account does not include access.1 What good are cleaning schedules, audits, and drugs policies if patients cannot access the doctor in the first place? What good are wordy entries in the records if there is no time for patients to bring their concerns to their doctor? How have CQC inspections changed …

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