Seven days in medicine: 16-22 March

BMJ 2016; 352 doi: (Published 24 March 2016) Cite this as: BMJ 2016;352:i1646

Complaints and licensing

Nearly half of general practices fail on complaints

Nearly half of general practices do not deal with complaints properly, a report by NHS England, the Parliamentary and Health Service Ombudsman, Healthwatch England, and the Care Quality Commission found. A review of 137 complaints received by practices from November 2014 to November 2015 found that more than half were dealt with in a way that was considered good (46%) or outstanding (9%). However, more than a third of cases (36%) required improvement, and 10% were inadequate (see The BMJ’s full story at doi:10.1136/bmj.i1622).

International doctors face tougher test to practise in UK

Doctors from outside the European Union who wish to practise in the United Kingdom will have to undergo a broader written knowledge test and a more thorough practical assessment reflecting a real life UK medical consultation, after changes to the Professional and Linguistic Assessments Board (PLAB) test by the General Medical Council. The new test, to be introduced in September, will include more and longer practical scenarios and questions that will assess doctors’ professionalism, understanding of ethics, and clinical skills. Doctors will also face a limit on the …

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